Brown Sterling Builders, Inc. ("Brown Sterling Builders," "we," "us") respects your privacy. This policy explains what information we collect through sterlingbuiltus.com (the "Site") and when you contact us, how we use it, and the choices you have.
1. Information we collect
Information you give us. When you request an estimate, schedule a bid meeting or contact us by phone, email or the forms on this Site, we collect what you provide, such as your name, phone number, email address, ZIP code or property address, the type of customer you are (homeowner, HOA, agency or business), and details about your project.
Information collected automatically. Like most websites, the Site and our hosting provider may automatically collect basic technical information, such as your IP address, browser type, device type, pages visited and the date and time of your visit. We may use cookies or similar tools for site functionality and to understand how visitors use the Site.
2. How we use your information
- To respond to your request, prepare estimates and bids, and schedule work
- To perform, manage and follow up on services, including warranty work
- To communicate with you about your project, including by phone, email or text message
- To operate, maintain, secure and improve the Site
- To comply with legal, contract and government-program requirements
3. How we share information
We do not sell your personal information. We share it only as needed to serve you:
- With service providers who help us run our business, such as website hosting, email and scheduling tools, who may use it only to provide services to us
- With your HOA, property manager or a government program administrator when you request work through them, or as that program requires
- When required by law, to protect our rights or safety, or in connection with a sale or reorganization of our business
4. Text messages
If you give us your mobile number, we may text you about your appointment or project. Message and data rates may apply. Reply STOP to stop receiving texts at any time. We do not share your mobile number with third parties for their own marketing.
5. Cookies and your choices
You can set your browser to refuse or delete cookies. Some parts of the Site may not work as intended without them. You can also choose not to give us information, though we may then be unable to respond to your request.
6. How long we keep information
We keep your information for as long as needed to provide services, honor warranties, keep accurate business records and meet legal and contract obligations, and then delete or de-identify it.
7. Security
We use reasonable measures to protect your information. No method of transmission or storage is completely secure, so we can't guarantee absolute security.
8. Your rights
You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you. Depending on where you live, including under the Texas Data Privacy and Security Act where it applies, you may have additional rights. Contact us using the details below and we'll respond as the law requires.
9. Children
The Site is not directed to children under 13, and we do not knowingly collect their personal information.
10. Links to other sites
The Site links to sites we don't control, such as the Better Business Bureau, HomeGuide and YouTube. Their privacy practices are governed by their own policies.
11. Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows when it was last changed.
12. Contact us
Brown Sterling Builders, Inc.
7707 N Sam Houston Pkwy, Humble, TX 77396
Phone: (281) 416-5474
Email: [EMAIL ADDRESS]